Liverpool Reduced Mobility Service PRMs

[Silvercity]

I attended an interesting meeting on Tuesday with the head of customer services at Liverpool Airport.

What I didn't appreciate was that passengers that request assistance through the airport, the cost of that is borne totally by the airport company. Done of the LoCos pay towards this service, so apart from Legacy and some charters it's a large cost to the airport.

The actual provision is contracted to a firm called ABM , they do the wheelchair assistance from check in to gate. For Liverpool assistance travel has grown since Jet2 started also the Lourdes flights have many of these passengers.

Unfortunately there has been an upward trend of passengers who really abuse this service , because it's easy to book and it's free. It's gets passengers on to the plane first and through security faster departing and arriving. You would think that personal could actually question passengers who look like they are not using the service in the way it should be, but unfortunately this is prohibited by the CAA .

I feel something will need to happen with this as these actions are spoiling it for legitimate passengers and of course costing the airport greatly.

 

[Aviador]

PRM services was mandated by law after far too many passengers were being left high and dry by airports and airlines. It is the responsibility of the airport while passengers are using those facilities. This responsibility is handed over to the airline once onboard the flight. Not all airports contract these services out. Some will provide their own PRM service. Leeds is a good example of that and the consumer satisfaction has improved dramatically over recent years since the airport authority took control. Prior to the service becoming mandated disabled passengers were being left at departure gates and on walkways. Something had to be done. The new law meant airports had to provide basic levels of care for passengers using their facilities. The trouble with airports is they don't like to pay for anything that isn't making them money. Security, Air Traffic Control and passenger with reduced mobility services are an annoying necessity that airports would rather do without if they could. #PRM #ReducedMobility

Passengers with disabilities and reduced mobility | Civil Aviation Authority

Information about your rights and how to access special assistance

www.caa.co.uk

 

[Silvercity]

Apparently in the US disabled passengers are looked after by individual airlines.
The ABM contract at Liverpool for servicing disabled passengers is due for renewal soon. They are likely to be staying with same contractor, however the next term will bring some more more equipment for loading / unloading disabled passengers.I was very impressed with Christine who is in charge of customer services , very empathetic with disabilities.

 

[Aviador]

Personally I think the airport should be responsible as it is here and throughout the EU. You wouldn't expect Northern to see you out of your car onto a train so why should easyjet see you from your car to the plane. That's my view anyway.

 

[Silvercity]

Personally I think the airport should be responsible as it is here and throughout the EU. You wouldn't expect Northern to see you out of your car onto a train so why should easyjet see you from your car to the plane. That's my view anyway.

I suppose it's just another system they have over there.

 

[Silvercity]

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