Liverpool John Lennon Airport welcomes 4.3m passengers as revenues rise to £44m
The UK’s number one airport according to Which? continues to invest to enhance its industry-leading customer experience for passengers and airlines
26 September 2024 – Liverpool John Lennon Airport reported a 15% increase in passenger numbers in its latest financial year. The airport welcomed 4.3m customers in the financial year ending 31 March 2024 and is now only 10% under its pre-pandemic passenger numbers.
The rising passenger numbers have helped the airport increase revenue by 14% to £44.4m during the same period. The airport continues to play an increasing role in contributing to Liverpool’s growing tourism economy which, according to Liverpool City Region's tourism industry, is now worth more than £6bn.
Rising passenger numbers have been driven by continued recovery of the travel sector and significant investment into the airport. The investment and continued high performance of the airport is attracting new airlines, leading to new routes for customers and an overall improvement in the airport’s already leading customer experience.
Last month, the company was named the UK’s best airport for the second year in a row, according to UK consumer rights champion Which? Best and Worst UK Airports survey for 2024 - as voted for by travellers.
In the past year, leading airline Jet2 has begun operating flights from Liverpool Airport, taking the number of based aircraft at Liverpool Airport to its highest ever. Following the immediate success of Jet2’s arrival, the airline has already expanded its programme of flights for Summer 2025 from the airport, offering new routes across Europe.
The airport has also launched a £9m overhaul of its food and drink, retail and lounge facilities, introduced a new sensory space to help relax passengers with sensory or cognitive impairments and commenced plans to install new security scanners to streamline required checks. These initiatives look to further enhance the airport experience for all customers.
Liverpool John Lennon Airport is also progressing plans to reduce its scope 1 and scope 2 emissions as part of its 2040 decarbonisation plan. In the past year, the airport has obtained planning permission to install a solar farm on site. The solar farm will generate up to 25% of the electricity the airport consumes each year.
John Irving, Chief Executive, Liverpool John Lennon Airport, commented:
“We have continued to make significant improvements at Liverpool John Lennon Airport as we look to return to pre-covid passenger numbers. Everyone who works at the airport is dedicated to providing our faster, friendlier, easier experience for all of our customers.
“We are actively exploring how we can better accommodate increasing passenger footfall while maintaining our high standards for customer service. We are also investing heavily in projects which will enable us to enhance the airport, maintain our compliance with the latest regulations and support our carbon reduction initiatives.”
