customer service

Dublin Airport’s Platinum Services Team Win 4 Customer Service Awards The Platinum Services team at Dublin Airport celebrated a golden evening on Thursday (November 16) as they picked up an incredible four Gold awards at the International Customer Experience Awards (iCXA). The team picked the...

‘Outstanding’ security training gives East Midlands Airport customers peace of mind The Civil Aviation Authority (CAA) has once again given East Midlands Airport (EMA) top marks for the training it provides for security staff. The ranking of ‘outstanding’ gives customers the assurance that...

London Luton Airport in customer service finals London Luton Airport (LLA) has been recognised for its commitment to delivering exceptional customer service to passengers, after being named as finalist in the 2023 UK Customer Experience Awards for the third year running. The annual awards...

Leeds Bradford Airport (LBA) appoints new Chief Executive Officer Leeds Bradford Airport (LBA) has announced the appointment of Vincent Hodder as its new Chief Executive Officer, bringing a wealth of global aviation expertise to the airport. Mr Hodder, most recently CEO of IAG’s low-cost...